Shipping Policy

Company Name:Zhuzhou Guodao Network Technology Co., Ltd.
Company Email:service@deravina.com

Last Updated: August 6, 2026

This Shipping Policy outlines how Deravina™ prepares, dispatches, tracks, and delivers orders placed through our online store. Please review the following information before completing your purchase.

1. Order Preparation

Orders are generally prepared within 2–4 business days after successful payment confirmation.

During this period, our fulfillment team may:

• Confirm the order information

• Review the selected items

• Prepare the products for shipment

• Package and label the parcel

• Transfer the order to the shipping carrier

Business days do not include weekends or public holidays.

During holidays, seasonal promotions, and other high-volume periods, order preparation may require up to 5 business days.

2. Shipping Charges

A flat shipping fee of $5.99 applies to each order.

The applicable shipping charge will be displayed during checkout before payment is submitted. Additional customs charges may apply to international deliveries as explained below.

3. Estimated Transit Times

Estimated delivery periods begin after an order has been dispatched. Processing time is separate from transit time.

These timeframes are estimates rather than confirmed arrival dates. Delivery may take longer due to carrier delays, weather conditions, local holidays, customs inspections, incomplete address information, or other events outside our direct control.

4. Fulfillment Locations

Deravina™ works with multiple fulfillment facilities and distribution partners. Depending on product availability and the destination address, an order may be dispatched from a regional or international location.

When an order contains several products, the items may occasionally arrive in separate parcels. If this occurs, available tracking information will be provided for each shipment.

5. Shipment Confirmation and Tracking

After your parcel has been handed to the carrier, a shipment confirmation email will be sent to the email address provided at checkout.

The email may include:

• A tracking number

• The carrier’s name

• A link to view shipment updates

• Available delivery information

Tracking activity may require 1–3 business days to appear after the shipping label has been created. A short delay in tracking updates does not necessarily indicate that the parcel has stopped moving.

6. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address at checkout.

Before submitting your order, please review:

• Recipient name

• Street address and apartment or unit number

• City, state, or province

• Postal or ZIP code

• Country

• Contact information

Deravina™ is not responsible for delivery problems resulting from an incorrect, incomplete, or outdated address supplied by the customer.

If you notice an address error after placing an order, contact us immediately at service@deravina.com. Address changes cannot be guaranteed after fulfillment has started.

7. Changes and Cancellations

Requests to update or cancel an order must be submitted within 12 hours of purchase.

Email service@deravina.com and include:

• Your full name

• Order number

• Email address used at checkout

• The requested change

Orders move into preparation quickly. Once an order has been processed, packed, or transferred to the carrier, it may no longer be changed or canceled.

8. Customs, Import Duties, and Taxes

International shipments may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

Unless otherwise stated during checkout:

• These charges are not included in the product price or shipping fee

• The recipient is responsible for paying applicable import charges

• Customs authorities determine the amount due

• Deravina™ does not control customs processing times or local fee assessments

A parcel may be delayed while undergoing customs review. Customers should consult their local customs authority if they need additional information about possible import requirements.

9. Delayed Shipments

Carrier networks may occasionally experience delays. If your order has not arrived within the estimated period, review the tracking information first.

If the tracking record has not changed for an extended period, contact us at service@deravina.com with your order number. Our customer service team will review the available shipment details and assist with the next steps.

10. Packages Marked as Delivered

If tracking shows that a parcel was delivered but you cannot locate it, please:

1. Confirm that the delivery address is correct

2. Check around entrances, porches, mailrooms, and designated delivery areas

3. Ask household members, neighbors, or building staff whether they accepted it

4. Allow up to 24 hours, as some carriers update delivery status before the parcel is placed at its final location

5. Contact the carrier for additional delivery information

If the parcel remains missing after these steps, email service@deravina.com so we can review the situation.

11. Parcels Lost During Transit

If the shipping carrier officially confirms that a parcel was lost in transit, contact us with your order number and the carrier’s confirmation.

After reviewing the shipment record, Deravina™ may arrange a replacement or another appropriate resolution according to the circumstances of the order.

12. Items Damaged During Delivery

If an item arrives with shipping-related damage, contact us within 72 hours of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the item

• Photographs of the outer packaging and shipping label

Our team will review the information and determine the appropriate resolution. Do not discard the product or packaging until your request has been reviewed.

13. Returned or Refused Parcels

A parcel may be returned to the sender because of:

• An incomplete or incorrect address

• Repeated unsuccessful delivery attempts

• Failure to collect the parcel

• Refusal of delivery

• Unpaid customs or import charges

Additional shipping costs may apply if the customer requests reshipment. Original shipping charges and import-related fees may not be refundable.

14. Customer Service

For questions about order preparation, tracking, delivery, or shipping-related issues, contact:

Brand: Deravina™
Company: Zhuzhou Guodao Network Technology Co., Ltd.
Email: service@deravina.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)

When contacting us about an order, please include your order number so we can locate the relevant details more efficiently.