Payment Options

Payment Options

Company Name:Zhuzhou Guodao Network Technology Co., Ltd.
Company Email:service@deravina.com

This page explains the payment methods available when purchasing from Deravina™ and provides general information about payment processing, currency, authorization, and billing.

Transaction Currency

All prices and transactions on our website are displayed and processed in United States Dollars (USD) unless another currency is clearly shown during checkout.

If your card or PayPal account uses a different currency, your payment provider may convert the transaction and apply an exchange rate or additional fee. Deravina™ does not determine currency conversion rates or provider charges.

Paying with PayPal

PayPal is available as a payment option during checkout.

After selecting PayPal, you will be directed to the PayPal payment interface. Depending on your region and PayPal’s available options, you may complete your order by:

  • Signing in to an existing PayPal account

  • Selecting a debit or credit card payment option

  • Checking out as a guest without opening a PayPal account

The transaction is completed through PayPal. The payment options displayed may vary according to your location, device, account status, and PayPal’s current services.

Paying by Debit or Credit Card

Major debit and credit cards may be available through PayPal’s guest checkout or another payment option displayed on the checkout page.

Available card types are shown at the time of purchase and may differ by country or payment provider.

When entering payment details, please confirm that the following information matches the records held by your card issuer:

  • Cardholder name

  • Card number

  • Expiration date

  • Card verification code

  • Billing address

Incorrect or incomplete billing information may result in the transaction being declined or delayed.

Payment Processing

Payment information is submitted directly to the payment provider responsible for processing the transaction.

Deravina™ does not directly collect or retain complete debit or credit card numbers on its systems. Payment providers may process and maintain transaction information according to their own terms and privacy practices.

Order Confirmation

Placing an order does not always mean that payment has been approved.

An order is generally confirmed after:

  1. Payment authorization is received

  2. The transaction passes the payment provider’s review

  3. The order information is accepted by our system

After successful confirmation, an order email will be sent to the address provided during checkout.

If you do not receive a confirmation email, please check your spam or junk folder before contacting customer service.

Declined or Unsuccessful Payments

A payment may be declined for several reasons, including:

  • Incorrect card or billing information

  • Insufficient available funds

  • Card restrictions

  • Expired payment details

  • A bank authorization requirement

  • A payment provider review

  • A temporary connection or processing issue

Deravina™ does not receive the complete reason for every declined transaction.

If your payment is unsuccessful, verify the entered information and try again. You may also contact your bank, card issuer, or PayPal for additional assistance.

Pending Transactions

Some banks or payment providers may temporarily display an authorization as “pending” even when an order was not completed.

The length of time required to release a pending authorization is determined by the bank or payment provider. Deravina™ cannot manually remove or accelerate an authorization hold.

Duplicate Payment Concerns

If you believe you were charged more than once for the same order, review your payment activity to determine whether one entry is a pending authorization rather than a completed charge.

If multiple completed charges appear, contact us at service@deravina.com and provide:

  • Your name

  • Order number

  • Transaction date

  • Charged amount

  • A screenshot with sensitive payment details hidden

Do not send your full card number, card verification code, PayPal password, or online banking credentials by email.

Refund Processing

Approved refunds are returned to the original payment method used for the order.

After a refund is issued, banks and payment providers may require additional business days to display the funds in your account. Processing time varies by provider and is outside the direct control of Deravina™.

Payment Information and Privacy

Checkout transactions use technical measures provided by the website platform and authorized payment processors. Additional information about how personal information is handled can be found in our Privacy Policy.

For your privacy, Deravina™ representatives will not ask you to provide a complete card number, card verification code, PayPal password, or banking login information by email.

Customer Service

For questions concerning an order payment, confirmation, or refund, contact:

Brand: Deravina™
Company: Zhuzhou Guodao Network Technology Co., Ltd.
Email: service@deravina.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)

Please include your order number when contacting us. Questions about card authorization, exchange rates, or account-specific charges should be directed to the relevant bank or payment provider.