Return and Refund Policy

Company Name:Zhuzhou Guodao Network Technology Co., Ltd.
Company Email:service@deravina.com

Last Updated: August 6, 2026

This policy describes the conditions and procedures for returning products purchased from Deravina™. Please read it before submitting a return request.

1. Standard Return Period

Customers may request a return within 30 calendar days after the order is delivered.

A product generally qualifies for return when it:

• Remains in the condition in which it was delivered

• Has not been used, altered, assembled, washed, or damaged

• Includes its original components, manuals, accessories, and tags

• Is placed inside its original product packaging

• Is accompanied by an order confirmation or other proof of purchase

Products showing signs of use, missing components, damaged retail packaging, or changes made after delivery may not qualify for a refund.

2. Requesting Return Authorization

Before sending any product back, email:

service@deravina.com

Please provide:

• Your full name

• Order number

• Email address used for the purchase

• The product you wish to return

• A brief explanation of the request

• Relevant photographs when the item is damaged, incorrect, incomplete, or has another issue

Our customer service team will review the request and provide return instructions if it is approved.

Do not send a parcel to an address shown on the original shipping label or to a company office without receiving return authorization. Unauthorized returns may be refused or may not be identifiable.

3. Return Instructions and Shipping

After a return request is approved, Deravina™ will provide:

• The authorized return destination

• Packaging and shipping instructions

• Any required return reference number

• Information concerning the applicable return shipping method

The return destination may differ from the original dispatch address. Return instructions must be followed so the parcel can be received and matched with the correct order.

For eligible claims involving an incorrect, damaged, or defective product, Deravina™ will provide instructions regarding return shipping or another available resolution.

For change-of-mind returns, customers may be responsible for return shipping costs unless otherwise required by applicable law or stated in the return authorization.

4. Damaged, Incorrect, or Incomplete Orders

Please examine your order shortly after delivery.

Contact service@deravina.com as soon as possible if:

• The product arrived damaged

• The product differs from the item ordered

• Components or accessories are missing

• The parcel contains an item intended for another customer

Include clear photographs of the product, packaging, shipping label, and affected area. Keep all packaging and components until the request has been reviewed.

Depending on the circumstances and available inventory, the resolution may include replacement parts, a replacement product, a refund, or another appropriate option.

5. Products That Cannot Be Returned

Returns may not be accepted for:

• Personalized, engraved, or custom-made products

• Items altered or damaged after delivery

• Products missing parts, accessories, instructions, or packaging

• Products returned after the applicable return period

• Gift cards or other non-physical store credit

• Clearance or final-sale products identified as non-returnable before purchase

• Items restricted from return by applicable transport or hygiene requirements

These limitations do not remove any statutory rights that apply to faulty, damaged, or incorrectly supplied goods.

If you are uncertain whether a product qualifies, contact us before shipping it.

6. Exchanges

Deravina™ does not guarantee direct exchanges for every product or destination.

When a different item is required, the usual procedure is to:

1. Request a return for the original product

2. Complete the authorized return process

3. Place a separate order for the preferred item

A replacement may be offered directly when an order arrives damaged, defective, incomplete, or incorrect, subject to review and product availability.

7. European Union Right of Withdrawal

Where European Union consumer law applies, customers purchasing online generally have 14 days from delivery to notify us that they wish to withdraw from the purchase without providing a reason.

After notifying us, the customer must return the goods within the period required by applicable law.

Customers may be responsible for the direct cost of returning a change-of-mind purchase unless Deravina™ agrees to cover that cost or applicable law requires otherwise.

The right of withdrawal may not apply to certain categories, including clearly personalized products and other statutory exceptions.

Products may be examined in the same way they could reasonably be inspected in a physical store. A reduction may be applied when handling beyond that level causes diminished value.

This section does not limit additional consumer rights available under applicable national or European Union law.

8. Return Inspection

After an authorized parcel reaches the designated return facility, it will be reviewed to confirm:

• The returned product matches the authorized request

• All expected components are included

• The item meets the applicable return conditions

• The parcel was sent within the required period

We will notify you after the inspection is completed and confirm whether the refund has been approved, partially approved, or declined.

9. Refund Method and Timing

Approved refunds are issued to the original payment method.

Please allow up to 10 business days after refund approval for the transaction to be processed. Your bank, card issuer, or payment provider may require additional time to display the funds.

If more than 15 business days have passed since receiving confirmation that your refund was approved, contact service@deravina.com with your order number.

10. Original Shipping Charges

The original shipping charge is generally not refundable for a voluntary return or change-of-mind request.

If the return results from an incorrect, damaged, or defective product, shipping-related charges will be handled according to the circumstances and applicable consumer law.

Customs duties, import taxes, brokerage charges, and other third-party fees may not be refundable by Deravina™.

11. Refused and Uncollected Deliveries

Refusing a parcel or failing to collect it does not automatically complete a return.

If a shipment is returned because of refusal, an incorrect address, unsuccessful delivery attempts, unpaid import charges, or failure to collect the parcel, applicable shipping and handling costs may be deducted from the refund where permitted.

Contact us before refusing delivery so we can provide appropriate instructions.

12. Return Destination

A return address will be provided only after the return request has been reviewed and authorized.

Do not mail products to Zhuzhou Guodao Network Technology Co., Ltd. or to the address printed on the original parcel unless our customer service team specifically instructs you to do so.

Returns sent without authorization may not be accepted or processed.

13. Customer Service

For return, replacement, or refund questions, contact:

Brand: Deravina™
Company: Zhuzhou Guodao Network Technology Co., Ltd.
Email: service@deravina.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)

Include your order number in all return-related correspondence.