Privacy Policy

Privacy Policy

Company Name:Zhuzhou Guodao Network Technology Co., Ltd.
Company Email:service@deravina.com

Last Updated: August 6, 2026

This Privacy Policy describes how Zhuzhou Guodao Network Technology Co., Ltd., operating under the brand Deravina™, collects, uses, discloses, and retains personal information when you visit our website, place an order, communicate with us, or otherwise use our online services.

In this policy, “Deravina™,” “we,” “us,” and “our” refer to Zhuzhou Guodao Network Technology Co., Ltd. “Services” refers to our website, online store, checkout functions, customer service, and related features.

By using the Services, you acknowledge the practices described below.

1. Personal Information We Collect

The information we collect depends on how you interact with the Services.

Information You Provide

We may receive information directly from you when you:

  • Place or attempt to place an order

  • Create or manage a customer account

  • Contact customer service

  • Request a return or refund

  • Subscribe to marketing communications

  • Submit a review, survey, or other content

  • Participate in an offer or promotion

This information may include:

  • Name

  • Email address

  • Telephone number

  • Billing and delivery addresses

  • Account login information

  • Order history

  • Products viewed or purchased

  • Customer-service correspondence

  • Return and refund information

  • Marketing preferences

  • Review or survey content

Payment Information

Payment details are submitted to payment providers such as PayPal, Shopify-supported processors, banks, and card networks.

We do not directly retain complete debit or credit card numbers on our systems. We may receive limited transaction information, including payment status, billing details, transaction identifiers, and the type of payment method used.

Information Collected Automatically

When you access the Services, we and our technology providers may automatically collect:

  • Internet Protocol address

  • Browser and device type

  • Operating system

  • Device identifiers

  • Approximate location derived from an IP address

  • Referring and exit pages

  • Pages and products viewed

  • Date, time, and duration of visits

  • Shopping-cart activity

  • Checkout interactions

  • Cookie and similar technology identifiers

  • Website performance and error information

Information Received from Other Sources

We may obtain information from:

  • Shopify

  • Payment providers

  • Shipping and fulfillment partners

  • Fraud-screening providers

  • Analytics services

  • Advertising and marketing partners

  • Customer-service applications

  • Social media or referral platforms

  • Publicly available sources where permitted

2. How We Use Personal Information

We may use personal information to:

Process Orders

  • Confirm and process purchases

  • Coordinate payment authorization

  • Prepare and dispatch products

  • Provide order and tracking updates

  • Handle returns, replacements, and refunds

Provide Customer Service

  • Respond to questions

  • Locate order information

  • Review delivery or product issues

  • Maintain correspondence records

  • Improve support procedures

Operate and Improve the Services

  • Maintain website functions

  • Remember shopping-cart selections

  • Understand how visitors use the store

  • Diagnose technical problems

  • Develop products, content, and website features

  • Measure website and campaign performance

Communicate With You

  • Send transactional messages

  • Respond to customer inquiries

  • Provide policy or account notices

  • Send marketing communications when permitted

  • Manage communication preferences

Protect the Store and Its Users

  • Verify transactions

  • Detect suspicious or unauthorized activity

  • Enforce store policies and Terms of Service

  • Protect accounts, systems, and business operations

  • Comply with legal obligations

Personalize and Advertise

Where permitted, we may use browsing and purchase information to:

  • Recommend relevant products

  • Measure advertising effectiveness

  • Understand audience engagement

  • Present advertising based on interactions with our store

3. Legal Bases for Processing

Where laws require a legal basis, we may process personal information because:

  • Processing is necessary to complete a transaction or perform a contract

  • Processing is required to comply with legal obligations

  • We or another party have a legitimate business interest

  • You have provided consent

  • Processing is needed to establish, exercise, or defend legal claims

When processing relies on consent, you may withdraw that consent subject to applicable law. Withdrawal does not affect processing already completed before consent was withdrawn.

4. Cookies and Similar Technologies

We use cookies, pixels, tags, software development tools, local storage, and related technologies.

These technologies may support:

Essential Functions

These technologies help operate features such as:

  • Shopping carts

  • Checkout

  • Account login

  • Payment processing

  • Fraud review

  • Website preferences

Disabling essential technologies may prevent parts of the Services from functioning.

Analytics and Performance

These technologies help us understand:

  • Which pages are visited

  • How visitors navigate the store

  • Whether website features work correctly

  • How campaigns and content perform

Personalization

These technologies may remember preferences and provide content based on previous interactions.

Advertising

Advertising partners may use cookies or pixels to measure campaigns and present advertising on other websites or services.

For information about cookies used by Shopify, visit:

https://www.shopify.com/legal/cookies

You may manage cookies through your browser or available store privacy controls. Browser restrictions can affect shopping-cart, account, and checkout functions.

5. How We Disclose Personal Information

We may disclose personal information to service providers that perform functions for us, including:

  • Website hosting and e-commerce services

  • Payment processing

  • Fraud monitoring

  • Order fulfillment

  • Shipping and delivery

  • Customer support

  • Email distribution

  • Data analytics

  • Advertising measurement

  • Information technology and website maintenance

  • Professional, legal, accounting, or compliance services

These providers receive information needed to perform their assigned services and process it under their own contractual and legal obligations.

6. Shopify

Our store is hosted through Shopify. Shopify processes personal information to provide store hosting, checkout, account, analytics, security, and related commerce functions.

Information submitted through the Services may be transmitted to Shopify and its service providers, including providers located outside your country.

Shopify’s privacy information is available at:

https://www.shopify.com/legal/privacy

7. Advertising and Analytics Partners

Depending on the technologies active on our store, partners may include:

Meta

Meta services may help measure advertising and show content through Facebook or Instagram.

Privacy information:
https://www.facebook.com/privacy/policy

Google

Google services may provide analytics, advertising measurement, or related functionality.

Privacy information:
https://policies.google.com/privacy

AppLovin

AppLovin or Axon services may support advertising and campaign measurement where enabled.

Privacy information:
https://legal.applovin.com/privacy

The specific providers used may change as store technology is updated. Their processing is governed by their respective privacy policies.

8. Targeted Advertising, Sale, and Sharing

We do not exchange personal information for money in the ordinary meaning of the word “sell.”

However, some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly. Allowing advertising partners to receive cookie identifiers, device information, or browsing activity may fall within those definitions.

Where applicable, you may request to opt out by:

  • Using the “Your Privacy Choices” or similar link available on our website

  • Sending a request to service@deravina.com

  • Enabling a legally recognized Global Privacy Control signal

Opt-out choices may apply only to the browser and device used unless you also submit an account-level request.

9. Global Privacy Control and Do Not Track

Where required by applicable law, we process recognized Global Privacy Control signals as requests to opt out of sale, sharing, or targeted advertising for the relevant browser or device.

Older “Do Not Track” signals do not operate under one consistent industry standard. We may not respond to every DNT signal unless applicable law requires a response.

10. Marketing Communications

If you subscribe to promotional emails, we may send information about products, store updates, and offers.

Marketing messages will:

  • Identify the sender

  • Use non-deceptive subject lines

  • Include an unsubscribe method

  • Process opt-out requests as required by applicable law

You may unsubscribe through the link included in a marketing email or contact service@deravina.com.

Unsubscribing from marketing does not prevent transactional communications concerning orders, payments, shipping, returns, policy updates, or customer-service requests.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Complete transactions

  • Maintain business and tax records

  • Provide customer support

  • Resolve disputes

  • Prevent fraud

  • Enforce agreements

  • Meet legal and regulatory obligations

Retention periods vary according to the type of information, the reason it was collected, and applicable legal requirements.

When information is no longer required, we may delete, anonymize, or securely dispose of it.

12. Information Protection

We use administrative, organizational, and technical measures intended to reduce the risk of unauthorized access, loss, misuse, or alteration.

These measures may include:

  • Restricted access based on business roles

  • Authentication controls

  • Encrypted transmission where supported

  • Service-provider reviews

  • Monitoring and fraud-detection tools

  • Procedures for responding to suspected incidents

No online transmission or storage method can be guaranteed to eliminate every risk. Customers should use unique passwords and protect account credentials.

If a data incident occurs, we will investigate and provide legally required notices within the periods established by applicable law.

13. International Data Transfers

We operate an online store supported by service providers in multiple countries.

Personal information may be transferred to, stored in, or processed in a country other than your place of residence. Data-protection laws in those countries may differ from local laws.

Where required, we use recognized transfer mechanisms or contractual safeguards.

14. Children’s Privacy

Our website sells toys but is intended for use by adults purchasing products. It is not designed as an online service for children to submit personal information independently.

We do not knowingly collect personal information online from children under 13 years of age without legally required parental authorization.

If you believe a child has submitted personal information to us, contact service@deravina.com. We will review the request and take appropriate action consistent with applicable law.

Parents or guardians should submit orders and customer-service requests on behalf of minors.

15. Your Privacy Rights

Depending on your location, you may have rights to:

  • Request access to personal information

  • Ask for correction of inaccurate information

  • Request deletion

  • Obtain a portable copy of certain information

  • Restrict or object to certain processing

  • Withdraw consent

  • Opt out of targeted advertising

  • Opt out of sale or sharing as legally defined

  • Appeal the denial of a privacy request

  • Receive equal service after exercising privacy rights

These rights are subject to legal exceptions and may not apply in every jurisdiction.

16. California Privacy Rights

Where the California Consumer Privacy Act applies, eligible California residents may have the right to:

  • Know the categories and specific pieces of personal information collected

  • Know the sources and purposes of collection

  • Know the categories of recipients

  • Request deletion

  • Request correction

  • Opt out of sale or sharing

  • Limit certain uses of sensitive personal information where applicable

  • Exercise rights without unlawful discrimination

You may submit a request through available website privacy controls or by emailing service@deravina.com.

Authorized agents may submit requests where permitted. We may require proof of authorization and identity verification.

17. European and United Kingdom Rights

Where European Economic Area or United Kingdom data-protection laws apply, you may have rights concerning:

  • Access

  • Correction

  • Deletion

  • Processing restrictions

  • Objection

  • Data portability

  • Withdrawal of consent

  • Complaints to a supervisory authority

You may contact us before filing a complaint so we have an opportunity to review your concern.

18. Verifying Privacy Requests

To protect customer information, we may need to verify your identity before completing a request.

Verification may involve matching information such as:

  • Name

  • Email address

  • Order number

  • Delivery information

  • Account details

Do not send complete payment-card numbers, card verification codes, passwords, or banking credentials.

We will use information submitted for verification only to evaluate and respond to the request, subject to applicable law.

19. Third-Party Websites

The Services may link to websites, social media platforms, applications, or services operated by third parties.

Those parties maintain their own privacy practices. Review their policies before providing personal information. Deravina™ is not responsible for the privacy practices or content of independently operated websites.

20. Policy Updates

We may revise this Privacy Policy to reflect changes in:

  • Store operations

  • Technology

  • Service providers

  • Advertising practices

  • Legal or regulatory requirements

The revised policy will be posted on this page with a new “Last Updated” date. Additional notice will be provided when required by law.

21. Contact Us

Questions or privacy requests may be directed to:

Brand: Deravina™
Company: Zhuzhou Guodao Network Technology Co., Ltd.
Email: service@deravina.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)

Include “Privacy Request” in the email subject line and describe the request clearly. Do not include complete card details, passwords, or other unnecessary sensitive information.